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JK: Govt begins hi-tech, 24X7 Call Centre for pilgrims of Shri Mata Vaishno Devi shrine

Jammu and Kashmir government has started a hi-tech, round the clock Call Centre for pilgrims of Shri Mata Vaishno Devi shrine. It was inaugurated by Lt Governor Manoj Sinha in Katra yesterday. It will prove a major leap towards creating a robust response mechanism to address the queries and grievances of the devotees.

Speaking on the occasion, Mr Sinha terms the Call Centre as yet another initiative of the Shrine Board towards optimum utilization of available technologies for larger facilitation of the pilgrims. He said, said that the first such facility put in place by the Shrine Board, will be of immense help to the devotees worldwide, as their queries and grievances in regard to the pilgrimage will be addressed by providing them information sought for on a real-time basis.

Underscoring the significance of the new facility, the LG observed that the initiative is aimed at providing much needed assistance to the pilgrims to plan their visit to this most revered Holy Shrine, keeping in view the prevailing weather conditions, yatra status, availability of helicopter services, battery operated vehicles, accommodation and other facilities at any given point of time, making their yatra experience more pleasant and memorable.

The devotees can enquire about the booking and other facilities made available by the Shrine Board and can also contact in case of any emergency or for any medical help during the Yatra.

The LG directed the shrine board CEO to adopt available technologies and take various innovative measures for making continuous improvement and extend all requisite facilities to ensure best possible arrangements for the pilgrims. The Call Centre has SMS, outbound services and e-mail services for the convenience of the devotees.


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